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Shipping & Returns
🚚 Shipping
The following terms and conditions apply:
Delivery is made domestically (Germany) and to the following EU countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, and Cyprus.
💰 Shipping costsÂ
Deliveries within Germany:
A flat shipping rate of 6,99€ is charged per order.
Deliveries to EU countries:
A flat shipping rate of 16,49€ is charged to all EU countries.
🕒 Delivery times
Unless otherwise specified in the respective offer, delivery of the goods within Germany will be made within 1-3 working days, and within 4-10 working days for deliveries to foreign countries, after the contract is concluded (for prepayment agreed after the time of your payment instruction). Please note that no delivery is made on Sundays and public holidays. If you have ordered items with different delivery times, COKO Atelier will ship the goods in one shipment, unless COKO Atelier made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
🔄 Returns
COKO Atelier delivers high-quality, handmade and made-to-order products to its clients. Due to the custom nature of the products, returns are not accepted. However, COKO Atelier is committed to ensure that the clients are satisfied with their purchase. If you have any issues with your order, please send an e-mail to info@coko-atelier.com.